Software Update

The latest application version is 3.3.5
Keeping your software up-to-date ensures you always have the newest features, improvements, and bug fixes.

Our software team releases regular updates for the proprietary software on your AON-M2. Software updates include improvements and new features for the user interface, improvements in print quality and overall stability of the machine, and of course, bug fixes.

A notification email with release notes is sent out whenever a new update is available. If you think you may not be receiving these emails, please reach out to our Customer Success team at help@aon3d.com and we will make sure you are on the list.

The following sections provide details for updating your AON-M2:

Updates Tab

In the user interface, navigate to the Settings -> Updates tab. Here you can view the current software on your machine and the update status. When an update is available, you can install it from this tab.

Software Update tab

When reaching out to our team for technical support, it is helpful to confirm the firmware and application versions running on your machine.

If you are not able to connect your machine to a network that can make outgoing requests to our servers, we offer a service to receive offline updates. This service is offered free of charge for all Success Plan customers. Please contact help@aon3d.com for more information.

Installing an Update from the Internet

It is recommended to keep your machine connected to the Internet during the update process and for three hours after the update has completed. This is to make sure that the update process completes successfully.

The installation process requires the machine to restart, so updates are initiated manually by the user. You can choose to install whenever you are ready so as to not interfere with active print jobs.

When you receive the email notification that a software update is available, follow the instructions below to download and install the update.

  1. If it is not already connected, connect your machine to your network to download the update. Network Connection instructions can be found in the Installation section.

  2. When connected, the update automatically starts to download. In the user interface, navigate to the Settings -> Updates tab to check the update status. Wait until the update is finished downloading. Download in progress

  3. Tap Install and Restart and then tap Update to install the update and restart the machine. Do not attempt to operate the machine or power it off during the installation process.

    Updating the software requires the machine to remain powered during the whole installation process. This ensures all the software data is properly written to its respective devices. Do not turn off or restart the machine.
    If the machine loses power for any reason during the process, the SD card will be corrupted. Please contact help@aon3d.com for help.

    Download and install the update Download in progress

  4. The machine restarts on its own and the screen goes black. This is normal.

    If the screen remains black for more than 30 minutes, restart the machine with the switch at the back by powering it off for one minute, then turning it back on.
    Contact help@aon3d.com if this problem persists.

  5. Eventually the user interface comes back with the status Updating firmware. Do not turn off the machine. in the Status bar along the top of the screen. Wait for the update to install completely. Firmware update in progress

  6. Once the status shows Idle for at least 30 seconds, the machine has finished installing the update. Idle status

    If the status shows Busy for more than 5 minutes, restart the machine with the switch at the back by powering it off for one minute, then turning it back on.

  7. Check the Settings -> Updates tab to confirm your machine displays the latest software version(s).

  8. Check the time displayed on the machine. If the time is not accurate and the machine is connected to the Internet, go to the Settings -> Maintenance tab and touch Restart.

If you have any feature requests, or encounter any bugs, please do not hesitate to contact our support team at help@aon3d.com to raise a bug report.

Installing an Update from a USB Key

The AON-M2 machine must be running a software version greater than 3.0.0 to execute the update from a USB key.

Each copy of the software update (USB key sent by AON3D or download link) is marked with the unique identification of the machine it is intended for. It can only be used to update this machine. For users with multiple AON-M2 machines, a separate copy of the update is needed for each machine and each copy must be matched to the machine it is intended for.

Transfer the Update to the USB Key

If you have a USB key sent by AON3D with the update, skip this section.

If needed install 7-Zip. 7-Zip can be downloaded by following this link.

  1. Plug a FAT32 formatted USB key into the computer.
  2. Follow the link sent by AON3D to download the software update.
  3. Using 7-Zip, extract the contents of the downloaded file to the root folder of the USB key.
  4. When the files have finished extracting, eject the USB key safely, and remove the USB key from the computer.

Install Update from the USB Key

When a USB key with a valid update is connected to a machine running a software version less than 3.3.0, the update process is started within 30 minutes regardless of the machine state. Before you connect a USB key, make sure that there are no active print jobs.

All settings, logs, and gcode files on a machine running software version less than 3.3.0 are deleted when an upgrade is done with a USB key.

All settings and logs on a machine running software version greater than 3.3.0 are saved when an upgrade is done with a USB key. However, all gcode files are deleted.

  1. Plug the USB key in the port at the back of the machine and leave it plugged in for the entire process. Plug-in the USB key

  2. If the contents of the USB key are incomplete or for the wrong printer, an error is displayed. If this is the case remove the USB key and follow the steps in the previous section.

  3. If the contents of the USB key are valid and the machine is running a software version less than 3.3.0, the update process is started within 30 minutes. Do not attempt to operate the machine or power it off during the installation process.

  4. If the machine is running a software version greater than 3.3.0 do the steps that follow:

    1. In the user interface, navigate to the Settings -> Updates tab.
    2. Tap Install and Restart and then tap Update to install the USB update and restart the machine. Do not attempt to operate the machine or power it off during the installation process.

    Updating the software requires the machine to remain powered during the whole installation process. This ensures all the software data is properly written to its respective devices. Do not turn off or restart the machine.
    If the machine loses power for any reason during the process, the SD card will be corrupted. Please contact help@aon3d.com for help.

    Install USB update Download in progress

  5. The machine restarts on its own and the screen goes black. This is normal.

    If the screen remains black for more than 30 minutes, restart the machine with the switch at the back by powering it off for one minute, then turning it back on.
    Contact help@aon3d.com if this problem persists.

  6. Eventually the user interface comes back with the status Updating firmware. Do not turn off the machine. in the Status bar along the top of the screen. Wait for the update to install completely. Firmware update in progress

  7. Once the status shows Idle for at least 30 seconds, the machine has finished installing the update. Idle status

    If the status shows Busy for more than 5 minutes, restart the machine with the switch at the back by powering it off for one minute, then turning it back on.

  8. Check the Settings -> Updates tab to confirm your machine displays the latest software version.

  9. Remove the USB key from the port at the back of the machine.

  10. Check the time displayed on the machine. If the time is not accurate and the machine is connected to the Internet, go to the Settings -> Maintenance tab and touch Restart.

If you have any feature requests, or encounter any bugs, please do not hesitate to contact our support team at help@aon3d.com to raise a bug report.

Last modified: January 25, 2021