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Support Plans

AON3D offers three tiers of support to meet your requirements.

To upgrade your account, please email

Maker Tier Standard Tier Enterprise Tier
Documentation Portal Access Yes Yes Yes
Email Support Yes Yes Priority
Email Response Time Best Efforts 24 hours Priority
Phone Support No Yes Yes
Discounted Materials Yes Yes Yes
Spares & Consumables Discount No Yes Yes
Replacement Parts Cost Cost Complimentary
Software Updates 1 year During Contract During Contract
On-site Support No Travel & Labour Travel & Labour (discounted)
Annual Overhaul No Travel & Labour Travel & Labour (discounted)
Dedicated Onboarding No Optional Yes
Account Management No No Yes
Consulting Services Hourly Fee 2 hour/mo. Custom

last updated: 07/25/18