All support plans include email support, however, phone support requires a phone support package. Depending on issue complexity, issues may not be resolved in one phone call. For problem resolution, AON3D technicians may also need to replicate certain problems locally and call customers back upon further diagnosis.
To upgrade your account, please email firstname.lastname@example.org.
|Maker Tier||Standard Tier||Enterprise Tier|
|Documentation Portal Access||Yes||Yes||Yes|
|Email Response Time||Best Efforts||24 hours||Priority|
|Spares & Consumables Discount||No||Yes||Yes|
|Software Updates||1 year||During Contract||During Contract|
|On-site Support||No||Travel & Labour||Travel & Labour (discounted)|
|Annual Overhaul||No||Travel & Labour||Travel & Labour (discounted)|
|Consulting Services||Hourly Fee||2 hour/mo.||Custom|