All support plans include email support, however, phone support requires a phone support package. Depending on issue complexity, issues may not be resolved in one phone call. For problem resolution, AON3D technicians may also need to replicate certain problems locally and call customers back upon further diagnosis.
To upgrade your account, please email firstname.lastname@example.org.
|Lite Plan||Standard Plan||Enterprise Plan|
|Online Support||Unlimited||Unlimited, Priority||Contact Us|
|On-Site Maintenance & Support||Standard Rate||Discounted Rate|
|Annual Maintenance Visit||No||Yes|
|Hardware Upgrades||Full Cost||Discounted|
|Applications & Process Engineering Hours||2 hours/month||6 hours/month|
|Additional Applications & Process Engineering Hours||Standard Rate||Discounted Rate|
|Duration of Plan||2 Years||2 Years|