All support plans include email support, however, phone support requires a phone support package. Depending on issue complexity, issues may not be resolved in one phone call. For problem resolution, AON3D technicians may also need to replicate certain problems locally and call customers back upon further diagnosis.

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Lite Plan Standard Plan Enterprise Plan
Online Support Unlimited Unlimited, Priority Contact Us
Phone Support Yes Priority
On-Site Maintenance & Support Standard Rate Discounted Rate
Annual Maintenance Visit No Yes
Consumables Discount No Yes
Spares Discount No Yes
Software Upgrades Yes Yes
Hardware Upgrades Full Cost Discounted
Trade-in Program No Yes
Applications & Process Engineering Hours 2 hours/month 6 hours/month
Additional Applications & Process Engineering Hours Standard Rate Discounted Rate
Price $650/month $1,000/month
Duration of Plan 2 Years 2 Years

Last modified: November 13, 2019