All support plans include email support, however, phone support requires a phone support package. Depending on issue complexity, issues may not be resolved in one phone call. For problem resolution, AON3D technicians may also need to replicate certain problems locally and call customers back upon further diagnosis.

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Maker Tier Standard Tier Enterprise Tier
Documentation Portal Access Yes Yes Yes
Email Support Yes Yes Priority
Email Response Time Best Efforts 24 hours Priority
Phone Support No Yes Yes
Discounted Materials Yes Yes Yes
Spares & Consumables Discount No Yes Yes
Replacement Parts Cost Cost Complimentary
Software Updates 1 year During Contract During Contract
On-site Support No Travel & Labour Travel & Labour (discounted)
Annual Overhaul No Travel & Labour Travel & Labour (discounted)
Dedicated Onboarding No Optional Yes
Account Management No No Yes
Consulting Services Hourly Fee 2 hour/mo. Custom