Our technical Support Team will respond to support request that are sent to email@example.com. Once you contact us through this email, your request will come into our help desk and be assigned a ticket number.
We respond to the requests as they come in, one by one. Priority is given to customers who have purchased a Success Plan. It will not be faster to send more than one request for the same technical issue. However, if you feel that the issue has evolved into a different symptom, send another request.
If you have not heard from our Success Team, there could be an issue with your organizational fire walls. Unfortunately, sometimes our HelpDesk emails can get caught in organizational firewalls. Ask your IT team to whitelist firstname.lastname@example.org to ensure you will receive our email replies.
AON3D Success Plans offer consultation on print process and other useful support! You can find more information by following this link: https://www.aon3d.com/success-plans/
For information regarding the exclusive limited warranty of your AON3D machine, refer to the Exclusive Limited Warranty section on the Terms of Sale page.
9494 Boulevard Saint-Laurent
Montreal, QC, H2N 1P4
CAN +1 (438) 807-0872
USA +1 (650) 410-3120
Toll Free +1-833-772-6633
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