Our technical Support Team will respond to support request that are sent to firstname.lastname@example.org. Once you contact us through this email, your request will come into our help desk and be assigned a ticket number.
We respond to the requests as they come in, one by one. Priority is given to customers who have purchased a Success Plan. It will not be faster to send more than one request for the same technical issue. However, if you feel that the issue has evolved into a different symptom, please send another request.
If you have not heard from our Success Team, there could be an issue with your organizational fire walls. Unfortunately, sometimes our HelpDesk emails can get caught in organizational firewalls. Please ask your IT team to follow the instructions in this article to whitelist the IP addresses and domains to ensure you will receive our email replies: Atlassian cloud IP ranges and domains
AON3D Success Plans offer consultation on print process and other useful support! You can find more information by following this link: https://www.aon3d.com/success-plan/