AON3D Customer Success

Introduction to Support at AON3D

Our technical Support Team will respond to support request that are sent to help@aon3d.com. Once you contact us through this email, your request will come into our help desk and be assigned a ticket number.

We respond to the requests as they come in, one by one. Priority is given to customers who have purchased a Success Plan. It will not be faster to send more than one request for the same technical issue. However, if you feel that the issue has evolved into a different symptom, please send another request.

If you have not heard from our Success Team, there could be an issue with your organizational fire walls. Unfortunately, sometimes our HelpDesk emails can get caught in organizational firewalls. Please ask your IT team to whitelist help@aon3d.com to ensure you will receive our email replies.

How can I help my support request?

  • Sending photos of the print
  • Sending any videos with sound of issues that were hardware based
  • Sending any factory files that you had used with the print
  • Have you read through our manual first? Some common problems can be solved in the Installation Guide, Calibration Guide and Maintenance Guide guides.

Do I have a Success Plan?

AON3D Success Plans offer consultation on print process and other useful support! You can find more information by following this link: https://www.aon3d.com/success-plans/

Warranty Information

For information regarding the exclusive limited warranty of your AON3D machine, please refer to the Exclusive Limited Warranty section on the Terms of Sale page.

Company Information

AON3D
9494 Boulevard Saint-Laurent
Suite 600
Montreal, QC, H2N 1P4
Canada

CAN +1 (438) 807-0872
USA +1 (650) 410-3120
Toll Free +1-833-772-6633
Monday – Friday 9am to 5pm EST


Last modified: September 1, 2022